Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • You will find almost all the answers to your questions in the user–friendly Help Center integrated into our Hosting Control Panel. It features an extensive repository with regularly asked questions and in–depth how–to articles contributed by our qualified customer support team.

  • Top quality support service

  • How–To Videos

  • We have prepared a collection of how–to video tutorials that visually explain how to troubleshoot a common problem connected to your shared hosting account. You’ll find the educational videos in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock client care service with a 60–minute ticket response time guarantee. Our team of capable technicians will be online for you to reply to all the inquiries that you might have. During off–peak times, an answer will be supplied within just 20 minutes.