Customer Support Channels
A Sixty–Minute Response Guarantee
Every single help request you submit to us will be responded to within maximum sixty minutes. If your trouble ticket or e–mail requires further assistance from a server admin, we’ll forward it and leave a note to notify you that your matter is being worked on. If you order our Optional Admin Services package, all of the services included there will be performed at a time of your choosing.
An Exceptional Help Desk Service
- We will be available to you round–the–clock to answer any questions that you may have about our Hosting Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require help tackling server management procedures, you can have a look at our Optional Admin Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting services, plus installation and troubleshooting procedures.
An Easy–to–Navigate Help Area
Our Hosting Control Panel is pre–installed for each dedicated server. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on how to use it. Most of the help articles in addition video versions that show all the operations that you can perform in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each Hosting Control Panel section.