Phone Support in Shared Hosting
Since we have live phone support 14 hours every day, you have the option to contact us and consult with our customer support representatives to get more info about all of the shared hosting that we provide and make sure that our servers match the system requirements for your sites before buying anything. For your convenience, we now have phone numbers on three continents so you'll be able to call the one nearer to you - in the USA, the UK or Australia. If you're already an existing customer, you'll be able to phone us about general and billing issues, and even about some technical ones. If the problem is strictly technical or it requires longer time to investigate, you should use our ticketing system, which will enable both you and our technical support crew to keep track of the details given by each side.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we offer include live phone support for fourteen hours a day. In case you are not sure which package is appropriate for your sites, you want to find out more about a package's specifications or you'd like to have any other kind of info about our services, you are able to call any of the local numbers that we have in the United States, the UK and Australia and our customer support representatives will assist you. In case you already have an account, you are able to get in touch with us about general and sales issues, although we are often able to assist with a multitude of tech issues as well. For strictly tech problems you will have to use our in-built ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option when the trouble can take extra time to be resolved or it has to be escalated to our sysadmins.