If you’ve ever got any questions connected with the web hosting service in general or if you experience a problem with your sites, you’ll need to contact the respective web hosting company’s client support team. It may not make any difference how swiftly they will reply when you have a query of a general nature, but a problem such as an ill-applied web application update, for example, may result in your site becoming broken or unavailable on the web. And the longer you wait for the support team to lend a hand, the longer the site will be inoperational. In case you offer services or goods online, any downtime will affect your site destructively and you may lose current or prospective customers. Lots of hosting providers, mainly resellers, reply to support tickets and emails within 24 hours, but in the online sphere this is way too long, since customers will scarcely ever return to a site that is not working correctly for a prolonged stretch of time.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting around for hours, or even a whole day, to get a reply to an email or a trouble ticket. Irrespective of when you get in touch with us, we’ll lend you a helping hand within no more than sixty minutes with any pre-sales or technical queries you might have. In reality, our real reaction time almost never exceeds 20-30 minutes. Since we’re at your service 24 hours a day, 7 days a week, 365 days a year, you will always obtain support in a well-timed manner and we understand precisely how crucial this is in the online age. Shortly after you contact us, we’ll respond to your questions. In case you stumble upon any technical problem, we’ll tackle it for you, or we’ll give you all the necessary information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we recognize exactly how important it is to get well-timed assistance, we promise that you’ll never need to wait around for more than 1 hour to receive a reply to any ticket that you post through your semi-dedicated server Control Panel. The fact is, you’ll seldom have to wait for more than twenty-thirty minutes and this applies to any inquiry regardless of what its nature is – billing, technical or general. Also, our tech and customer support staff is working 24x7, which suggests that even if you open a ticket during national holidays, you’ll always obtain a lightning-fast response, which will contain the answer to a question, the solution to a problem or the details required to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to spend an entire day hanging around awaiting an answer like you would with lots of other providers.