One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting around for hours, or even a whole day, to get a reply to an email or a trouble ticket. Irrespective of when you get in touch with us, we’ll lend you a helping hand within no more than sixty minutes with any pre-sales or technical queries you might have. In reality, our real reaction time almost never exceeds 20-30 minutes. Since we’re at your service 24 hours a day, 7 days a week, 365 days a year, you will always obtain support in a well-timed manner and we understand precisely how crucial this is in the online age. Shortly after you contact us, we’ll respond to your questions. In case you stumble upon any technical problem, we’ll tackle it for you, or we’ll give you all the necessary information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we recognize exactly how important it is to get well-timed assistance, we promise that you’ll never need to wait around for more than 1 hour to receive a reply to any ticket that you post through your semi-dedicated server Control Panel. The fact is, you’ll seldom have to wait for more than twenty-thirty minutes and this applies to any inquiry regardless of what its nature is – billing, technical or general. Also, our tech and customer support staff is working 24x7, which suggests that even if you open a ticket during national holidays, you’ll always obtain a lightning-fast response, which will contain the answer to a question, the solution to a problem or the details required to resolve an issue yourself – if there is something that you need to do on your end. If you use our services, you’ll never need to spend an entire day hanging around awaiting an answer like you would with lots of other providers.