When your web hosting provider supplies live chat support, you'll be able to talk with a representative in real-time and learn useful info or get an issue resolved promptly. The main advantage of using chat rather than calling to talk to a live person is that you'll need just a computer with access to the web, which means that you will not pay any charges if you are in a different state or country. In addition, it is simpler to copy and paste data for example domains, usernames or error messages in other words details which are sometimes hard to provide to the other party on the phone. The live chat is also a much quicker solution to contact the website hosting supplier's support team in comparison to using a ticketing system. Last, but not least, in the event that some situation needs a bit more time to be taken care of, you can do something else while you wait for support on the live chat, which means that you will not lose time - something that's impossible when you're on the telephone.

Live Chat Support in Shared Hosting

As we acknowledge the fact that many problems are usually resolved when you speak to a live person, we provide a live chat service for all of our potential and current customers. Our chat is online every day and our customer care representatives will assist you with a wide range of questions and issues. In case you are not our customer yet, you can learn more about our shared hosting plans and the website hosting environment in general so as to be certain that your web sites will operate efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of troubles with any of our services, you'll be able to get in touch with us through the live chat and we can provide the required info or help you troubleshoot the problem. You will have to open a support ticket for certain problems which need more time or the assistance of a system administrator, still for a lot of common issues you will receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is available every single day, even on weekends and holidays. It is the most effective way to learn more details about our semi-dedicated servers if you do not have an account yet or to have some problem resolved in case you are a client and our customer care representatives will assist you in real time no matter what time of the day you join the chat. If you're unsure which package is more appropriate for your sites, in case you need a piece of advice whether you should acquire a certain upgrade and how to order it or if you experience problems setting up an email account on your computer system, you'll be able to get in touch with us and we'll provide you with the needed details in a timely manner. The live chat is available even after our phone lines go off for the day, so if you have an account with us, you can be certain that you will always benefit from prompt help with any kind of question or trouble that shows up.