A ticketing system is the most common correspondence channel that hosting companies offer to their clients. It is usually part of the billing account and is the best way to solve an issue that requires a certain period of time to investigate or that needs to be forwarded to a sysadmin. In this way, all comments given by either side will be stored in one location in the event that somebody else needs to work on the given issue and the information in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which implies that you’ll have to sign in and out of no less than 2 accounts in order to carry out a given task or to contact the hosting company’s help desk team. In case you would like to administer a number of domains and each one is hosted in a different account, you’ll have to use even more accounts simultaneously. In addition, it can take a considerable length of time for the provider to process your ticket requests.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with plenty of other hosting companies, the support ticket system that we are using with our shared hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to memorize several login credentials, since you’ll be able to manage both your tickets and the hosting account itself in one single location. So, if you have a question or encounter an issue, you can get in touch with our tech support team representatives momentarily. Our ticketing system includes a smart search mechanism. This goes to say that even if you have submitted lots of tickets through the years, you will be able to find the one that you need without hassles. Besides, you can see knowledge base suggestions for handling commonly faced challenges.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more efficient to manage everything from one single location, which is the reason why we have incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is offered with every single semi-dedicated server account. This will permit you to manage the communication with our client care team together with your hosted content, which means that you won’t need to remember an additional user name for a different interface. You will be able to send a new ticket or to check the status of an old one with no more than a couple of mouse clicks whilst you are browsing the content hosted in your account. On top of that, you can search through older tickets using a smart search box or take a look at relevant knowledgebase articles, which offer solutions to commonly experienced obstacles. The built-in trouble ticket system is closely monitored 24-7-365 with the maximum response time being only one hour, so there will always be somebody to assist you.