The accessibility to the customer and technical support that a shared hosting company offers can tell you a lot for the services they provide as well. When you're allowed to use just email messages and / or tickets, you have most likely come across some reseller not the website hosting supplier. If this is the case, you will have to wait for a few days to get an issue resolved since the reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for further help. When the provider offers you several options for communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. Which means that you will benefit from timely assistance and quality support since they will have direct access to the servers where your account will be created. Whatever the trouble - technical or sales, it's generally better to be able to contact your web hosting company directly by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

We offer 24/7 customer, billing and tech support for all our shared hosting. Even if you aren't our client yet and you have some questions, we will help you in a timely manner and provide the needed info, so as to give you a choice to make an informed decision when you get your new hosting account. We are available at any moment, including holidays and weekends, and we offer several ways of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we have several telephone numbers globally, so you'll be able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The typical response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive support for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we provide feature 24/7 customer and tech support, therefore whatever the problem you experience, you will be able to get in touch with us and we will give you a hand straight away. Our guaranteed response time for any email or trouble ticket that you open from your Hepsia website hosting Control Panel is just one hour; usually the reply time rarely exceeds twenty minutes. Furthermore, we provide telephone support with several local numbers internationally as well as a live chat, which means that you are able to get in touch with us and get additional information about our solutions even if you do not have an account yet. We're able to help you with any question or an issue you have - payment methods, package features, e-mail setup, web hosting account settings, and many others. If you employ our services, you will not ever have a scenario where you need to wait for a few days to get a problem solved like you'll have to do with various other companies.

24/7 Customer Support in VPS Servers

In case you purchase a VPS server through our company, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have several local phone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you are an active customer and you require help with some technical issue which requires additional time to investigate or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an email message and we will handle the trouble and send you an answer within the hour. The answer time is guaranteed 24/7, including holidays and weekends, still for the vast majority of problems it takes no more than 30 minutes to get support. Our support service covers the VPS and all pre-installed software it comes with, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

We know how important it is to have timely support in general, let alone if you operate a whole server, so every single dedicated server that we provide features 24/7 support with one-hour response time warranty regardless of the problem. This service is free of charge for all of the problems with the server or the software that was installed by our admins through the setup, which means that you are able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from the billing section or you can send an e-mail, and the actual reply time for either of these rarely surpasses 30 minutes because we have administrators available 24x7x365. In case you need general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on as many as three different continents or you may take advantage of our live chat service and talk to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you're able to include to your server plan through your billing Control Panel.