The accessibility to the customer and technical support that a shared hosting company offers can tell you a lot for the services they provide as well. When you're allowed to use just email messages and / or tickets, you have most likely come across some reseller not the website hosting supplier. If this is the case, you will have to wait for a few days to get an issue resolved since the reseller may not be checking their communication regularly or they may have to consult with the actual hosting company for further help. When the provider offers you several options for communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. Which means that you will benefit from timely assistance and quality support since they will have direct access to the servers where your account will be created. Whatever the trouble - technical or sales, it's generally better to be able to contact your web hosting company directly by using your favourite way of communication.
24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for all our shared hosting. Even if you aren't our client yet and you have some questions, we will help you in a timely manner and provide the needed info, so as to give you a choice to make an informed decision when you get your new hosting account. We are available at any moment, including holidays and weekends, and we offer several ways of communication to contact us - live chat, phone, emails and support tickets. For your benefit, we have several telephone numbers globally, so you'll be able to call the one which is closer to you. The max response time for the emails and the tickets is one hour. The typical response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive support for any task or issue, whatever its complexity.