A lot of users who begin using their first web hosting account, or switch companies, usually have enquiries with regard to how given tasks are completed or stumble upon complications when setting up various things like e-mails, site settings, etc. Because of this, many web hosting companies have prepared documentation with the most standard questions and issues in order to help their clients obtain information quickly and easily. As a result, the tech support engineers can devote more time to real problems that given customers may be experiencing, as the solution for the minor things will be available online and clients will be able to easily deal with them without having to touch base with the client care staff. Having comprehensive documentation is truly important, particularly for new users without any experience whatsoever, since the hosting service entails a myriad of functions and many individuals can get baffled about what action to take. A good information repository can both help you accomplish the procedures that you want and acquaint yourself with how the hosting service works as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans feature an exhaustive knowledge base where you can find info on all the complications that you might possibly encounter and their solutions. You can discover how to set up and manage a mailing list, how to use an .htaccess file, or how to continue in case the settings of your email client are correct, but yet you are unable to send email messages, for instance. We have done our best to be as exhaustive as possible and to cover all possible options so as to help you save time and to supply you with different solutions for every issue. The knowledge base comprises educational articles as well – both general ones about the hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about specific features and functions in every Control Panel section, whilst if you want to browse the entire article archive, you should go to the all-inclusive Help section.

Extensive Online Documentation in Semi-dedicated Servers

We’ve compiled an elaborate online knowledge base for all our present and potential customers, so if you order a semi-dedicated server account through our company, you’ll be able to find any information that you are searching for at any time. We’ve got plenty of informative help articles, which will help you better understand what is going on in your account – "What’s PHP?" and "What are file permissions?" are just 2 examples. Our in-depth tutorials will help you accomplish anything you wish – unpack an archive, import a MySQL database, redirect a domain, etc. Besides, we’ve also got troubleshooting instructions, which will permit you to discover what precipitates a given problem and the viable solutions for it. In case you’re not able to send emails or your domain returns a 500 Internal Server Error message, for instance, you can check our knowledge base and fix the issue straight away. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.